Frequently Asked Questions (FAQs)

Welcome to the Neooen FAQ page. We have answered some of the most common questions about orders, shipping, payments, returns, and customer support below.

If you cannot find the answer you are looking for, please feel free to contact us and we will be happy to assist you.

Orders

How do I place an order?

Simply browse our website, select your favorite products, add them to your cart, and follow the checkout process to complete your order securely.

Can I change or cancel my order after placing it?

Yes, you may request changes or cancellations shortly after placing your order. Please contact us as soon as possible because orders are processed quickly.

Will I receive an order confirmation email?

Yes. After your order is successfully placed, a confirmation email will be sent to the email address provided during checkout.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1 business day. Standard delivery usually takes 2–5 business days after shipment.

How much does shipping cost?

We currently offer flat-rate shipping within the United States for $6.99.

Do you offer international shipping?

At this time, we only ship within the United States.

How can I track my order?

Once your order ships, tracking information will be sent to your email address.

What should I do if my package is delayed?

Shipping delays may occasionally occur due to weather, carrier issues, or high shipping demand. If your order is delayed beyond the expected timeframe, please contact us for assistance.

Payments

What payment methods do you accept?

We currently accept PayPal and Venmo.

Is checkout secure?

Yes. We work with trusted payment providers to help ensure secure payment processing and customer protection during checkout.

Why was my payment declined?

Payments may be declined for reasons such as insufficient funds, billing mismatches, account restrictions, or payment provider security checks.

Returns & Refunds

What is your return period?

Customers may request a return within 30 days from the delivery date.

How long do refunds take?

Approved refunds are processed within 10 business days back to the original payment method.

Do you charge return fees?

No. We do not charge restocking fees or return processing fees for approved returns.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible after delivery and provide details about the issue. Our team will review the situation and help find a solution.