Terms of Service
Welcome to Neooen. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with the terms and conditions outlined below.
Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, please discontinue use of the website and services.
Website Use
By using this website, you confirm that you are using the site for lawful purposes only and in accordance with these Terms of Service.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or engage in activities that may harm the website, the business, or other users.
We reserve the right to refuse service, suspend access, or cancel orders if we believe a customer has violated these terms or engaged in suspicious activity.
Product Information
We make every effort to ensure that product descriptions, images, pricing, and availability are accurate and up to date.
However, slight differences in color, appearance, or packaging may occur due to screen settings, lighting, or product updates.
We reserve the right to modify, update, or discontinue products at any time without prior notice.
Orders & Payments
By placing an order, you agree that all information provided during checkout is accurate, complete, and current.
Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for reasons including suspected fraud, pricing errors, unavailable inventory, or incorrect billing information.
Payment must be completed successfully before an order can be processed and shipped.
Once an order has been submitted, changes or cancellations may only be possible before processing begins.
Shipping & Delivery
Shipping and delivery times provided on the website are estimates only and may vary depending on carrier operations, weather conditions, holidays, or other factors outside our control.
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or delivery issues caused by incorrect addresses.
Additional information regarding shipping procedures can be found in our Shipping & Delivery Policy.
Returns & Refunds
We want customers to feel satisfied with their purchases. Return and refund requests are handled according to our Return & Refund Policy.
Customers should review the Return & Refund Policy carefully before requesting a return, exchange, or refund.
Intellectual Property
All content available on this website, including text, product descriptions, graphics, logos, images, and website design, is the property of Neooen and may not be copied, reproduced, distributed, or used without permission.
Unauthorized use of website content may violate intellectual property and copyright laws.
Limitation of Liability
Neooen is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, or services.
We do not guarantee that the website will always operate without interruption, errors, or technical issues.
Customers use the website and services at their own discretion and risk.
Privacy
Customer information submitted through the website is handled according to our Privacy Policy.
By using the website, you agree to the collection and use of information as described in our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Changes become effective immediately after being posted on the website. Continued use of the website after updates are posted means you accept the revised terms.