Return & Refund Policy

Thank you for shopping with Neooen. We want you to feel confident when placing an order with us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains how returns, refunds, exchanges, and related requests are handled for orders placed through our store.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, items should be unused, unworn, and returned in their original condition with original packaging whenever possible.

We understand that situations may vary, so if you experience an issue with your order, we encourage you to contact us and our team will do our best to assist you.

How to Request a Return

To start a return request, please contact us by email and include your order number along with a brief explanation of the reason for the return.

Once your request is reviewed, we will provide instructions for the return process.

Please do not send items back without contacting us first, as this may delay the processing of your return.

Refunds

After the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed back to the original payment method within 10 business days.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

We do not charge any restocking fees or return processing fees for approved returns.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us review the issue quickly, customers may be asked to provide photos of the item and packaging.

Once the issue is confirmed, we will work with you to provide an appropriate solution.

Exchanges

If you would like to exchange an item, please contact us before returning the product.

Exchange requests are subject to product availability at the time the request is reviewed.

Our team will help guide you through the exchange process whenever possible.

Non-Returnable Situations

Returns may not be accepted in certain situations, including:

  • Items returned after the 30-day return period
  • Products showing clear signs of use or damage caused after delivery
  • Items missing important original packaging or components
  • Returns sent without prior contact or approval

Order Cancellation

Orders may be canceled before they are processed or shipped.

If you need to cancel an order, please contact us as quickly as possible after placing it.

Once an order has entered processing or shipment preparation, cancellation requests may no longer be possible.