Privacy Policy
At Neooen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or place an order with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, place an order, contact us, or interact with our services, we may collect certain personal information.
This information may include:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information
- Order history
- Device and browser information
We only collect information necessary to process orders, provide customer support, and improve the shopping experience.
How We Use Your Information
The information we collect may be used for the following purposes:
- Processing and fulfilling orders
- Providing shipping and tracking updates
- Communicating with customers regarding orders or inquiries
- Improving website functionality and customer experience
- Preventing fraudulent transactions or suspicious activity
- Complying with legal obligations when required
We use customer information responsibly and only for legitimate business purposes related to operating our store and services.
Payment Information
Payment information submitted during checkout is processed securely through trusted payment providers.
We do not store full payment card details on our servers.
Customers are responsible for providing accurate payment and billing information during checkout.
Sharing of Information
We do not sell or rent customer personal information to third parties.
However, certain information may be shared with trusted service providers when necessary to operate our business and complete services, including:
- Payment processing providers
- Shipping and delivery carriers
- Website hosting and technical support services
- Fraud prevention and security providers
These third parties only receive the information necessary to perform their services.
Cookies & Website Data
Our website may use cookies and similar technologies to improve website performance and user experience.
Cookies help remember preferences, improve website functionality, analyze website traffic, and support secure browsing.
Customers can manage or disable cookies through their browser settings if preferred.
Data Security
We take reasonable precautions to help protect customer information from unauthorized access, misuse, loss, or disclosure.
While we work to maintain secure systems and processes, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Customers should also take precautions to protect their account information and devices when using online services.
Customer Rights
Customers may request access to, correction of, or deletion of personal information when permitted by applicable laws.
Customers may also contact us if they have questions regarding how their information is used or stored.
We will review and respond to privacy-related requests within a reasonable timeframe.
Third-Party Services
Our website may contain services or technologies operated by third parties, including payment processors and shipping providers.
We are not responsible for the privacy practices, policies, or content of third-party services outside our direct control.
Customers are encouraged to review the policies of third-party providers when using their services.
Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or service changes.
Updated versions will become effective once posted on the website.
Continued use of the website after updates are posted means you accept the revised policy.